INBOUND CALL CENTRE SERVICES

UK based contact centre excellence
Much more than just another Call Centre - we can add significant additional capability to your current customer management operations. Offshore pricing but UK based - we compete on price with the Offshore Call Centre providers but maintain higher standards of performance and customer satisfaction. We create and maintain new UK based service positions - making a positive stand against the 80,000 UK service positions that have already been lost overseas. A demonstrable Track record of adding significant value within your customers relationship - using the right mix of technology and people skills
How do we achieve this?
Intelligent and adaptable call routing that enables the right strategy to be employed for every call, customer and eventuality. UK based staff trained to the highest standards. Telephony and computing infrastructure that provides the highest efficiencies together with the ability to convincingly outperform traditional solutions and practises.  In addition to maintaining 2 high tech call centres, we also offer on site warehousing and print/fulfillment solutions making us one of the few call centres capable of handling product returns and despatching high volume mailings.

Unrivalled speed to market - irrespective of your requirements, we genuinely can offer a solution that enables the delivery of your operational requirements without delay - literally! -  We have taken over whole customer service operations within 48 hours. We maintain a bank of telephone numbers plus within minutes. We only use server based telephony technology and our current configuration is unique in the UK Call Centre market providing us with a considerable advantage over traditional call centres with mainstream PABX/PBX equipment. Full voice recording, skills based routing, IVR, DTMF and the ability to interact with web based applications and websites are just some of the features offered by the technology utilised within Voicentre.
Telephone Corporate sales on 0113 297 7588. 1st Locate UK Limited , 3 Leodis Court, Leeds LS11 9BA

UK call centres v Offshore Solutions?
Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships,  add value to your bottom line and support the UK labour market; let Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.