call centres v Offshore Solutions?
we compete on price? - Yes - our pricing structure
enables you to justify retaining operations within the
UK. We have removed the primary reason for you to take
your contact centres offshore.
Can you compete on capability, efficiency and
productivity - Yes - but our view is that we exceed this
by some margin.
What does the UK consumer prefer? Our research
demonstrates that UK consumers prefer (by a considerable
margin) to deal with UK based call centre staff.
Why continue to
create customer disharmony by managing your consumer
relationships offshore? We can compete with and better
many of the primary reasons for taking your operations
Add value to your customer relationships, add
value to your bottom line and support the UK labour
market; let Voicentre provide you with the solutions,
pricing benefits and expertise that has led to many
organisations moving operations overseas.
Voicentre is a subsidiary of 1st Locate and already
successfully manages contact centre operations within
the UK on behalf of major Utilities, Local Government