CUSTOMER SERVICE OPERATIONS, CONTACT CENTRES COLLECT,OFFSHORE PRICING UK BASED CALL CENTRES

Much more than just another Call Centre - we can add significant additional capability to your current customer management operations. Offshore pricing but UK based - we compete on price with the Offshore Call Centre providers but maintain higher standards of performance and customer satisfaction. We create and maintain new UK based service positions - making a positive stand against the 80,000 UK service positions that have already been lost overseas. Track record of adding significant value within your customers relationship - using the right mix of technology and people skills

Customer Service operations

1stLocate possess all of the attributes required to offer effective, efficient customer service operations. From Back Office systems through to Print & Fulfilment we can genuinely manage the entire end to end process for many UK consumer service organisations. Early adoption of new technologies has enabled detailed call handling routines and customer focused auto attendant facilities to be utilised to the customer's benefit - not as labour saving devices. We already undertake Customer Service operations for clients in the Gas/Electricity industry and mail order retailers.

Voicentre is part of 1st LOCATE ® the customer service management company which provides a comprehensive range of services through a number of trading styles and subsidiaries. Operating from 2 sites in Yorkshire, our headcount is currently around 100 but is expected to rise throughout 2007 with the opening of our third site. Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships, add value to your bottom line and support the UK labour market; let 1stlocate Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.

we are full members of the Credit Services Association. Additionally, we hold a comprehensive Data Protection Registration and are Licensed under the Consumer Credit Act by the Office of Fair Trading
1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ

Tel +44 (0) 113 297 7500