Outsourcing customer service

 
FIRST LOCATE ® Customer Service - outsourcing - .

Firstlocate provide client branded and non branded customer care, payment & management solutions for a variety of large scale clients with particular specialism in high volume complex product environments . Sophisticated systems and integrated telephony across 4 contact centres based in the UK enables Firstlocate to offer efficient and measureable call centre & customer care services. Firstlocate undertake many complex tasks for our clients all of which require detailed product and service knowledge, a high degree of customer care & empathy plus expertise in our client's products and tariffs. With excellent capacity and the ability to provide operational solutions that can meet our clients short or long term needs, or indeed unexpected immediate needs. Whatever your customer contact requirements, we will be able to offer a solution that meets or exceeds all of your expectations. We maintain inhouse developed billing & customer processing systems specifically designed to house and administer large volumes of customer accounts and products: In each area, we are able to accept new customer business, process the transaction and reside the information within our inhouse developed systems. Ongoing customer management including statementing, collections, payments, billing, fulfilment, maintenance, renewals & marketing are all accommodated inhouse. Our services are offerd across a variety of different sectors that involve managing large numbers of customer accounts on behalf of clients who maintain significant volumes of customer accounts.

Our comprehensive understanding of Gas, Electricity, Water, telecomms and credit/finance ensures we are able to effectively manage, retain and enhance your customer proposition. In fact, we have gained particularly good experience in the Utility sector concerning resolution of complex consumption/responsibility issues whether gas, electricity or water related.

We offer our clients dedicated banking facilities with BACS settlements at pre-agreed intervals.
Expertise in customer administration second to none
Sophisticated inhouse customer administration, accounting and billing systems providing comprehensive audit trails
Open door policy
UK call centres - no overseas outsourcing - ever!
Inhouse printing & fulfilment
Return mail facility
Sophisticated telephony with call monitoring and analysis facilities
Specialist experience in the Utility, telecoms & personal finance sector
Sophisticated reporting including interim reports on cases prior to collection activity