Supporting business with comprehensive tracing, debt recovery and data services 1st Locate ® are one of the largest trace collect agencies in the U.K.

We specialise in helping businesses and consumers recover debts that are due to them. Invariably, the person or persons owing the debt may have moved house and require tracing. We are able to undertake the tracing and recoveries in house. Many of the larger Debt Collection Agencies in the UK now use 1st Locate® for tracing and debt recovery purposes. Our other clients include Gas, Electricity and Water Utilities, Banks, Building Societies, Local Government and Solicitors.

We operate from modern Call Centre premises near Leeds City Centre with a 2nd site in Scarborough and utilise the latest telephony and computing technology.

Our services are provided with all the professionalism, security and integrity that clients enjoy when they select a Full Member of the CSA - Credit Services Association.

1st Locate  are one of the largest people locators or trace collect debt collection agencies in the U.K. and Europe.

Clients instruct 1st Locate across a variety of  sectors for debt collection and tracing purposes: debt collection types

 When we accept an instruction, we classify it to one of the following types;

Early stage arrears - we provide a full outsourced service and offer a cost effective alternative to inhouse Credit control functions.

Defaulted accounts - prime collections - where the customer is still in residence and the account has not been placed with a third party for debt collection.

Second placement - where a third party debt collection agent has attempted to recover the amount due but has failed.

Trace and collect - where the customer has moved address and an outstanding debt is due. We firstly trace the customer and then commence debt collection activity.

Write off / purchase debt - where the debt has been written off or sold - we can still recover balances due. debt collection

DEBT COLLECTION. - Organisations of all sizes outsource their defaulted accounts and debts to 1stlocate. Our experienced debt recovery staff and sophisticated technology ensure we are able to consistently produce high returns for our clients yet still maintain a professional & respectful approach with your customers. Our ability to resolve disputes and problems enables us to produce outstanding returns across all types of collection activity. In addition to becoming one of the UK's leading Trace & Collect specialists, we are the main prime agency for one the UK's leading Utility Suppliers. As you would expect, we also offer excellent  2nd placement and write off recovery services.

We supply our products & services to the Gas, Water & Electricity, Banking, Legal, Finance and other industries. Our ability to trace people combined with our approach to resolving problems has ensured we are one of the fastest growing companies in the debt recovery & tracing sector.

We now have a portfolio consisting of major Utility suppliers, Banks, Local Authorities & Finance Companies. We tailor our services to each client's individual needs - these range from 1st Locate providing a 'client branded' inhouse credit control or arrears management unit to our own LCS branded debt recovery division.

INSTRUCT - DEBT RECOVERY PROCEEDINGS: - If you have small portfolio or even a single bad debt and you would like us to recover a bad debt on your behalf,
CLICK HERE to instruct us.  No success No fee!

INSTRUCT - TRACE only PROCEEDINGS: - If you would like us to trace a debtor who has absconded,
CLICK HERE to instruct us.  No success No fee!

Prospective Clients with larger volumes of bad debts requiring recovery should CLICK HERE and we will forward you more details and our bulk pricing tariff.

All of our people search and tracing activities are undertaken in full compliance with the relevant legislation and we are full members of the Credit Services Association. Additionally, we hold a comprehensive Data Protection Registration and are Licensed under the Consumer Credit Act by the Office of Fair Trading
1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ

Tel +44 (0) 113 297 7508

1stlocate contact centres - UK call centre solutions v Offshore Solutions?
 

Voicentre is part of 1st LOCATE ® the customer service management company which provides a comprehensive range of services through a number of trading styles and subsidiaries. Operating from 2 sites in Yorkshire, our headcount is currently around 100 but is expected to rise throughout 2007 with the opening of our third site. Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships,  add value to your bottom line and support the UK labour market; let 1stlocate Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.

we are full members of the Credit Services Association. Additionally, we hold a comprehensive Data Protection Registration and are Licensed under the Consumer Credit Act by the Office of Fair Trading
1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ

Tel +44 (0) 113 297 7500

Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.