|
 Voicentre
is
part
of
1st
LOCATE
® the
customer service management company which
provides
a comprehensive range of services through a number of
trading styles and subsidiaries. Operating from 2 sites
in Yorkshire, our headcount is currently around 100 but
is expected to rise throughout 2007 with the opening of
our third site.
Can we compete on price? - Yes - our pricing
structure enables you to justify retaining operations
within the UK. We have removed the primary reason for
you to take your contact centres offshore.
Can you compete on capability, efficiency and
productivity - Yes - but our view is that we exceed this
by some margin.
What does the UK consumer prefer? Our research
demonstrates that UK consumers prefer (by a considerable
margin) to deal with UK based call centre staff.
Why continue to
create customer disharmony by managing your consumer
relationships offshore? We can compete with and better
many of the primary reasons for taking your operations
Offshore.
Add value to your customer relationships, add
value to your bottom line and support the UK labour
market; let 1stlocate Voicentre provide you with the
solutions, pricing benefits and expertise that has led
to many organisations moving operations overseas.
Voicentre is a subsidiary of 1st Locate and already
successfully manages contact centre operations within
the UK on behalf of major Utilities, Local Government
and Retailers.
we are
full members of the Credit Services Association. Additionally, we hold a
comprehensive Data Protection Registration and are Licensed under the Consumer
Credit Act by the Office of Fair Trading
1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ
Tel +44 (0) 113 297 7500
|
UK
based contact centre excellence