Supporting business with comprehensive tracing, debt recovery and data services
1st Locate ® are one of the largest trace collect agencies in the U.K. Organisations throughout the UK and Europe outsource a variety of services to us (debt recovery, credit control, billing management or customer services) - primarily because we are able to improve efficiencies, productivity and performance, yet introduce major cost saving benefits in the process.

Our services are provided with all the professionalism, security and integrity that clients enjoy when they select a Full Member of the CSA - Credit Services Association. International debt recovery

INTERNATIONAL DEBT COLLECTION. - Organisations of all sizes outsource their defaulted accounts and debts to 1stlocate. Our experienced staff and sophisticated technology ensure we are able to consistently produce high returns for our clients yet still maintain a professional & respectful approach with your customers. Our ability to resolve disputes and problems enables us to produce outstanding returns across all types of collection activity. In addition to becoming one of Europe's leading Trace & Collect specialists, we are the main prime agency for one of the UK's leading Utility Suppliers. As you would expect, we also offer excellent  2nd placement and write off recovery services. Few organisations are capable of effective recovery of debts throughout Europe and beyond. At 1st Locate we employ a wide range of multi lingual staff and consider recoveries throughout Europe as a natural extension to our UK activities. If you are trading in Germany, France, Netherlands or Belgium then we are able to offer recovery of debts or undertake outsourced credit control projects on your behalf.

We supply our products & services to the Gas, Water & Electricity, Banking, Legal, Finance and other industries. Our ability to trace people combined with our approach to resolving problems has ensured we are one of the fastest growing companies in the debt recovery & tracing sector.

We now have a portfolio consisting of major Utility suppliers, Banks, Local Authorities & Finance Companies. We tailor our services to each client's individual needs - these range from 1st Locate providing a 'client branded' inhouse credit control or arrears management unit to our own LCS branded debt recovery division.

If you have small portfolio or even a single bad debt and you would like us to recover a bad debt on your behalf, CLICK HERE to instruct us.  No success No fee!

Prospective Clients with larger volumes of bad debts requiring recovery should CLICK HERE and we will forward you more details and our bulk pricing tariff.

All of our people search and tracing activities are undertaken in full compliance with the relevant legislation and we are full members of the Credit Services Association. Additionally, we hold a comprehensive Data Protection Registration and are Licensed under the Consumer Credit Act by the Office of Fair Trading
1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ

Tel +44 (0) 113 297 7508

1stlocate contact centres - UK call centre solutions v Offshore Solutions?
Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships,  add value to your bottom line and support the UK labour market; let 1stlocate Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.