1st Locate ®
provide low cost short term outbound call services. Our use of technology
enables us to offer a fixed fee inclusive of all call charges.
Our services cover the following
areas:
customer care
customer fulfilment
surveys
collections
event list confirmation
database confirmation/validation
Our charging mechanism enables us
to charge a fixed fee per campaign irrespective of the number of calls
made. In effect, you are paying per operative rather than call costs +
operative. Whether you make 10 calls or 10000, you pay only for the
operatives utilised.
The minimum commitment is the
equivalent of 1 x FTE per month or 4 FTE's for 1 week. We agree a fixed
all inclusive fee for the level of resource provided which includes all
telephony regardless of how many calls or where these are made. We charge
in the region of £2500 per month per FTE (or pro rata'd for less than 1
month) for small or short term assignments and
considerably less where the service is ongoing or the assignment involves
higher levels of staffing.. We offer rates as low as £1800 per month per
FTE including all outbound call charges for longer contracts with FTE
commitments of 6 or more.
Services are operated from the UK using our own staff from one of our two
contact centres. Of course, our rates are lower if you only require
inbound contact centre services or a blend of in/outbound. Contact us with
your requirements.
We use the latest powerdialler
equipment and can therefore realise high contact and call volumes. Our
systems provide the capability of tailored scripting and contact
information. Operatives are provided with client based training, extensive
monitoring and development.
Our ability to deploy staff at
short notice enables you to commence your campaign with the minimum of
delay.
We provide you with service
commitments backed up with comprehensive service level agreements
detailing our service obligations.