Collection services

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Contact centres

Utility services

Local authority services

Locate GB search engine

LCS - Bill payments

UK based contact centre excellence

Much more than just another Call Centre - we can add significant additional capability to your current customer management operations. Offshore pricing but UK based - we compete on price with the Offshore Call Centre providers but maintain higher standards of performance and customer satisfaction. We create and maintain new UK based service positions - making a positive stand against the 80,000 UK service positions that have already been lost overseas. Track record of adding significant value within your customers relationship - using the right mix of technology and people skills

Overflow services.

Many businesses need some overflow  call assistance at some point. 1st Locate offer short or long term solutions. We can assist with very detailed Call Handling strategies or simple diverts as per client requirements. Our telephony and supporting call routing software enables all calls to be answered and actioned efficiently.

 Not only will you be pleasantly surprised by our pricing policy, you will find we are highly adaptable and able to offer immediate system, processing and telephony solutions.

1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ

Tel +44 (0) 113 297 7500

1stlocate voicentre contact centres - UK call centre solutions v Offshore Solutions?
Voicentre is part of 1st LOCATE ® the customer service management company which provides a comprehensive range of services through a number of trading styles and subsidiaries. Operating from 2 sites in Yorkshire, our headcount is currently around 100 but is expected to rise throughout 2007 with the opening of our third site. Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships,  add value to your bottom line and support the UK labour market; let 1stlocate Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.