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There are many Debt Collection
Agent's in the marketplace vying for prime collection's
work. In truth, many of these offer an excellent service
in this area. However, with so many to choose from, who
do you choose ?
Trace & Collect leaves Clients
with a greatly reduced choice. In fact, many Debt
Collection Agent's take T & C work purely to get a 'foot
in the door' for prime. Ultimately, this can only lead
to underperformance as prime Debt Collection Agent's
struggle to produce results with trace & collect.
Recoveries in T & C are typically far lower than prime.
There are several reasons for this.
1/. a prime Debt Collection
Agent will often shy away from
the initial investment (whether
in-house or outsourced) required
to trace an individual before or
if recoveries commence.
2/. a prime Debt Collection
Agent often lacks the resource
and expertise to trace
effectively.
3/. lettering or despatching a
card to the last known address
is often the extent of trace
activity undertaken by a prime
Debt Collection Agent.
The approach taken by 1st Locate
is different. We started as a
Trace Agent, offering quality
tracing with comprehensive
'visible' confirmations. Our
success in this field led us to
believe we could be successful
in the collections arena. The
Management at 1st Locate have
backgrounds ranging from the
Banking & Finance industries to
the Utility sectors so a
progression into the collections
industry was a logical step
forward.
Fundamentally, our key products
are now 'trace only' or 'trace &
collect'. Although we have
several major 'prime' clients,
we are always actively seeking
additional trace & collect
clients.
1st Locate are rapidly becoming
one of the most successful
companies offering 'trace &
collect'. We now have a
portfolio of major Trace &
Collect clients including some
of the larger Gas, Electricity
and Water Utilities.
Investment in new technology and
people development has enabled
our continued expansion in this
'niche' sector.
All cases placed with us for
Trace & Collect undergo a
comprehensive trace process
including the use of our Express
Address product followed by full
trace activity culminating in
collections proceedings when we
conclusively establish the new
address.
The large investment we make in
each case ensures that we are a)
able to find more abscondees/movers
than our competitors & b)
convert larger numbers in to
paying customers again.
1st
Locate
® are one of the
largest trace collect agencies in the U.K.
Organisations throughout the UK outsource a variety of
services to us (debt recovery, credit control, billing
management or customer services) - primarily because we
are able to improve efficiencies, productivity and
performance, yet introduce major cost saving benefits in
the process.
Our services are provided with all the professionalism,
security and integrity that clients enjoy when they
select a Full Member of the CSA - Credit Services
Association.
Our comprehensive understanding
of Gas, Electricity, Water and
credit/finance ensures we are
able to effectively negotiate
and resolve difficult cases. In
fact, we have gained
particularly good experience in
the Utility sector concerning
consumption/responsibility
issues whether gas, electricity
or water related.
Some of the benefits of using
1st Locate trace & collect debt
recovery services:
-
We offer our clients dedicated
banking facilities with BACS
settlements at pre-agreed
intervals.
-
Expertise in the trace
industry second to none by one
of the UK's largest trace
agents
-
Sophisticated trace and
collection computing systems
providing comprehensive audit
trails
-
Open door policy
-
Express address forwarding
address system
-
Tele numbering and auto
address cleansing
repair/maintenance systems
-
Return mail facility
-
Sophisticated telephony with
call monitoring and analysis
facilities
-
Specialist experience in the
Utility sector
-
Sophisticated reporting
including interim reports on
cases prior to collection
activity
1st Locate are one of the largest people locators or
trace collect debt recovery agencies in the U.K. and
Europe. UK TEL: 0113-297 7500
We specialise in helping businesses and consumers
recover debts that are due to them. Invariably, the person or persons
owing the debt may have moved house and require tracing. We are able to
undertake the tracing and recoveries in house. Many of the larger Debt
Collection Agencies in the UK now use 1st Locate®
for tracing and debt recovery purposes. Our other clients include Gas,
Electricity and Water Utilities, Banks, Building Societies, Local
Government and Solicitors.
CLICK HERE
to instruct us
We
operate from modern Call Centre premises near Leeds City Centre and
Scarborough utilising the very latest telephony and computing technology.
Clients instruct 1st Locate across a variety of sectors for debt
recovery and tracing purposes:
|
Low Value debt |
Medium
Value |
High
Value |
|
gas,
electricity, water bills |
consumer
credit |
Commercial accounts |
|
parking
fines, service charges |
rent
arrears |
Secured
lending |
|
Telecoms
bills |
medical |
High
value consumer credit - personal loans |
|
Trade
accounts |
mail
order |
|
|
mail
order |
salary
overpayment |
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When we accept an instruction, we classify it to one of the following
types;
Early stage arrears - we provide a full outsourced service and offer a
cost effective alternative to inhouse Credit control functions.
Defaulted accounts - prime collections - where the customer is still in
residence and the account has not been placed with a third party for debt
collection.
Second placement - where a third party debt collection agent has attempted
to recover the amount due but has failed.
Trace and collect - where the customer has moved address and an
outstanding debt is due. We firstly trace the customer and then commence
debt collection activity.
Write off / purchase debt - where the debt has been written off or sold -
we can still recover balances due.
All
of our tracing and debt recovery / collection activities are undertaken in
full compliance with the relevant legislation and we are full members of
the Credit Services Association. We are currently looking to acquire UK or
European based lending portfolio that primarily consist of regulated
consumer credit agreement ''goneaway' or trace & collect debt. Should you
be looking to dispose of this type of debt, please telephone Corporate
account services on 0113 297 7500 for further information.
If you have small portfolio or even a single bad
debt and you would like us to recover a bad debt on your behalf,
CLICK HERE
to instruct us.
No success No fee!
Prospective Clients with larger
volumes of bad debts requiring recovery should
CLICK HERE
and we will forward you more
details and our bulk pricing tariff.
All of our
people search and tracing activities are undertaken in full compliance with
the relevant legislation and we are full members of the Credit Services
Association. Additionally, we hold a comprehensive Data Protection
Registration and are Licensed under the Consumer Credit Act by the Office of
Fair Trading
1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ
Tel +44 (0) 113 297 7508
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trace & collect
