Much
more than just another Call Centre - we can add
significant additional capability to your current
customer management operations.
Offshore pricing but UK
based - we compete on price with the Offshore Call
Centre providers but maintain higher standards of
performance and customer satisfaction. We create and
maintain new UK based service positions - making a
positive stand against the 80,000 UK service
positions that have already been lost overseas.
Track record of adding significant value within your
customers relationship - usin
g the right mix of
technology and people skills
Voicentre provides a cost effective way for you to
outsource either all or some of your inbound
customer calls. From occasional sales enquiries to
full customer service inbound responses, we have the
experience and capability
to help. our UK based Call Centres utilise the
latest technology complete with comprehensive back
up and support.
Voicentre is part of 1st Locate UK
Limited - an innovative provider of call centre,
billing management outsourcing services. 1st Locate
operates from 3 sites, directly employing over 100
staff.
Small volume - call answering for Small Business's.
a low cost facility providing you with total phone coverage, ensuring your calls are always answered to your required standards.
Large volume - from simple call answering to entire customer service operations
Voicentre is able to provide immediate support to your short or long term project
Daytime call handling - Small business Package. Set up fee - £20 + VAT
Monthly management fee - £20 + VAT
Calls charged at 30p per 30 seconds for calls received or calls forwarded.
Service includes: An 0870 non geographic unique number for your business.
Calls answered within trained hunt groups as per your required discipline ( i.e message taking, brochure despatch, sales enquiry, etc)
Automatic call routing used for out of hours or busy periods which can include the routing of the call to an alternative number, IVR alternatives or voicemail.
Free onward routing of your messages, instructions and voicemails by email or phone.
* Sales responses lines* Ecommerce response
lines* Brochure request lines* Overflow call handling
* Media
response lines* Message handling
* Technical support helplines
Above are just a few of the tasks our
clients entrust us to perform on their behalf.
- clients are also able to outsource
complex tasks such as credit control, billing
management and payment processing
Voicentre also provide an in-house print and fulfilment function including warehouse despatch & receipt.
Need a billing, customer service, call
centre or collections system? We are the developers
of - Actius Agent.