1ST LOCATE ® tracing tenants  and debt recovery of RENT ARREARS

1st Locate ® provide effective and responsible debt collection across a variety of business and industry sectors relating to Consumer and Commercial debts.

In addition to maintaining a professional and respectful approach, you can be sure that our compliance standards and practises are second to none. We are full members of the Credit Services Association and are fully supportive of their code of conduct which is fully integrated to our staff development and training programs.

We recognise that property owners and landlords can experience significant losses in rental income if a tenant absconds from a property leaving rent arrears.

We offer several products that many landlords have successfully utilised when this problem occurs.

1/. If required, we will trace the tenant to a new address and provide you with the information so you may take your own recovery or enforcement action. The cost of this is £35 inc VAT if we are successful in providing you with a verified forwarding address. There are no charges whatsoever if we do not provide a new address. If you would like to instruct a trace, CLICK HERE.

2/. Some landlords instruct us to find the tenant and recover the sum of rent arrears outstanding. This is known as a 'trace and collect' instruction. Once instructed, we will acknowledge your instruction and firstly trace the tenant to a new address. Once located, we will undertake recovery action on your behalf and recover the rental arrears that are outstanding. Once funds have cleared, we will return the balance of the rent arrears less our commission to you. INSTRUCT DEBT RECOVERY PROCEEDINGS for tenants who have absconded - CLICK HERE. We levy no charges if we are unsuccessful.

REMEMBER, unlike many recovery agencies, we are a full member of the CSA - Credit Services Association. This is the industry body established to ensure that debt recovery is undertaken in a fair, legal and professional manner. It governs us with a strict code of conduct in relation to debt recovery activities and the way we administer all activities and monies on behalf of clients.

Is your money safe with us?

All monies recovered on behalf of our clients are deposited in 'Client Trust accounts'. Larger client's are provided with dedicated Bank account facilities with remote viewing access. Smaller clients monies are deposited to general client trust accounts. Therefore, you can be assured that we never use your money to fund our business. We are able to settle at whichever frequency you prefer, by BACS or cheque, gross or net.

The flexibility of our IT systems together with the expertise of our Debt Negotiators ensure we can make a positive difference when undertaking debt recovery on behalf of our clients. We are able to integrate bespoke collection strategies and dedicated collections staff if required. Our ability to design processes and roll these out to our Customer facing Operations, also ensures that we are able to undertake new client instructions with the minimum of delay.