1ST LOCATE ® tracing tenants  and debt recovery of RENT ARREARS

1st Locate ® provide effective and responsible debt collection across a variety of business and industry sectors relating to Consumer and Commercial debts.

In addition to maintaining a professional and respectful approach, you can be sure that our compliance standards and practises are second to none. We are full members of the Credit Services Association and are fully supportive of their code of conduct which is fully integrated to our staff development and training programs.

We recognise that property owners and landlords can experience significant losses in rental income if a tenant absconds from a property leaving rent arrears.

We offer several products that many landlords have successfully utilised when this problem occurs.

1/. If required, we will trace the tenant to a new address and provide you with the information so you may take your own recovery or enforcement action. The cost of this is £35 inc VAT if we are successful in providing you with a verified forwarding address. There are no charges whatsoever if we do not provide a new address. If you would like to instruct a trace, CLICK HERE.

2/. Some landlords instruct us to find the tenant and recover the sum of rent arrears outstanding. This is known as a 'trace and collect' instruction. Once instructed, we will acknowledge your instruction and firstly trace the tenant to a new address. Once located, we will undertake recovery action on your behalf and recover the rent arrears that are outstanding. Once funds have cleared, we will return the balance of the rent arrears less our commission to you. We levy no charges if we are unsuccessful. We do not charge any upfront fees and you will only be charged if recoveries are achieved. CLICK HERE to instruct us.

Our services are provided with all the professionalism, security and integrity that clients enjoy when they select a Full Member of the CSA - Credit Services Association.

REMEMBER, unlike many recovery agencies, we are a full member of the CSA - Credit Services Association. This is the industry body established to ensure that debt recovery is undertaken in a fair, legal and professional manner. It governs us with a strict code of conduct in relation to debt recovery activities and the way we administer all activities and monies on behalf of clients.  We do not charge upfront fees.

Is your money safe with us?

All monies recovered on behalf of our clients are deposited in 'Client Trust accounts'. Larger client's are provided with dedicated Bank account facilities with remote viewing access. Smaller clients monies are deposited to general client trust accounts. Therefore, you can be assured that we never use your money to fund our business. We are able to settle at whichever frequency you prefer, by BACS or cheque, gross or net.

The flexibility of our IT systems together with the expertise of our Debt Negotiators ensure we can make a positive difference when undertaking debt recovery on behalf of our clients. We are able to integrate bespoke collection strategies and dedicated collections staff if required. Our ability to design processes and roll these out to our Customer facing Operations, also ensures that we are able to undertake new client instructions with the minimum of delay.

Tel +44 (0) 113 297 7508

DEBT COLLECTION. - Organisations of all sizes outsource their defaulted accounts and debts to 1stlocate. Our experienced staff and sophisticated technology ensure we are able to consistently produce high returns for our clients yet still maintain a professional & respectful approach with your customers. Our ability to resolve disputes and problems enables us to produce outstanding returns across all types of collection activity. In addition to becoming one of the UK's leading Trace & Collect specialists, we are the main prime agency for one the UK's leading Utility Suppliers. As you would expect, we also offer excellent  2nd placement and write off recovery services.

We supply our products & services to the Gas, Water & Electricity, Banking, Legal, Finance and other industries. Our ability to trace people combined with our approach to resolving problems has ensured we are one of the fastest growing companies in the debt recovery & tracing sector.

We now have a portfolio consisting of major Utility suppliers, Banks, Local Authorities & Finance Companies. We tailor our services to each client's individual needs - these range from 1st Locate providing a 'client branded' inhouse credit control or arrears management unit to our own LCS branded debt recovery division. 

DEBT TRACING.  As one of the UK's largest people tracers, you can be confident in our ability to effectively trace your missing debtors using the latest investigative techniques and data sources.

All of our people search and tracing activities are undertaken in full compliance with the relevant legislation and we are full members of the Credit Services Association. Additionally, we hold a comprehensive Data Protection Registration and are Licensed under the Consumer Credit Act by the Office of Fair Trading
1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ

Add value to your customer relationships,  add value to your bottom line and support the UK labour market; let 1stlocate Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.